The terms of sale and service shown here govern the sale of products made through this website, at the URL, owned by the company Oleificio Al Mulino di Troia Rosario, based in Piazza Venezia 6 – 90040 Capaci (PA) – VAT number 05974860826 – tax code TRORSR69R08G273I, which directly takes care of the contents and the commercial, organizational, logistic and accounting – administrative management of the sales. Your purchases are regulated and protected by the rules of d. L. 206/2005 (consumer code) relating to the protection of consumers in respect of distance contracts.

To these rules are added the conditions of sale and service reported here.

The Oleificio Al Mulino di Troia Rosario reserves the right to change the conditions of sale. Any new conditions become effective from the date of publication.

We therefore invite you to carefully read these conditions every time you make a purchase on



Unless otherwise specified, the conditions of use of set out in this section have general validity.

Additional conditions of use or access applicable in particular situations are expressly indicated in this document.

By using, the User declares that he is acting exclusively as a Consumer;


To use the Service, the User can open an account indicating all the data and information requested in a complete and truthful manner. You can use the Service even without registering or creating an account. In this case, however, certain functions may not be available. It is the responsibility of the Users to keep their login credentials securely and to preserve their confidentiality. To this end, Users must choose a password that corresponds to the highest level of security available on By creating an account, the User agrees to be fully responsible for any activity carried out with his login credentials. Users are required to inform Oleificio Al Mulino di Troia Rosario immediately and unambiguously through the contact details indicated in this document if they believe that their personal information, such as the User account, login credentials or personal data, are been violated, illegally disseminated or stolen.

Account closure

The User is free to close their account and cease using the Service at any time by contacting the Oleificio Al Mulino di Troia Rosario at the addresses in this document.

Account suspension and cancellation

Oleificio Al Mulino di Troia Rosario reserves the right to suspend or cancel a User’s account at any time at its discretion and without notice, if it deems it inappropriate, offensive or contrary to these Terms.

The suspension or cancellation of the account does not give the User any right to compensation, reimbursement or compensation.

The suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any fees or prices that may be applicable.

Contents on

Unless otherwise specified or clearly recognizable, all content available on is owned by Oleificio Al Mulino di Troia Rosario, which takes the utmost care so that the content available on does not violate the applicable legislation or third party rights. However, this is not always possible. In such cases, without any prejudice to the rights and legally enforceable claims, Users are requested to address their complaints to the addresses specified in this document.

Rights on the contents of

Oleificio Al Mulino di Troia Rosario and expressly reserves all intellectual property rights on the aforementioned contents.

Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service.

In particular, but without exclusions, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, licensing, transforming, transferring / alienating to third parties or creating derivative works from the content available on, to allow third parties to undertake such activities through their User account or device, even without their knowledge.

Where expressly indicated on, the User is authorized to download, copy and / or share certain contents available on exclusively for personal and non-commercial purposes and on condition that the attribution of authorship is observed. as well as an indication of any other relevant circumstance requested by the Oleificio Al Mulino di Troia Rosario.

The limitations and exclusions provided for by copyright law remain unaffected.

Access to external resources

Through, Users may have access to resources provided by third parties. Users acknowledge and accept that Oleificio Al Mulino di Troia Rosario has no control over these resources and therefore is not responsible for their content and availability.

The conditions applicable to resources provided by third parties, including those applicable to any concessions of rights to content, are determined by the third parties themselves and regulated in the relative terms and conditions or, in their absence, by law.

Allowed use and the Service may be used only for the purposes for which they are offered, according to these Terms and in accordance with the applicable law.

It is the User’s excusively responsibility to ensure that the use of and / or the Service does not violate the law, regulations or rights of third parties.

Therefore, Oleificio Al Mulino di Troia Rosario reserves the right to take all appropriate measures to protect its legitimate interests, and in particular to deny the User access to or to the Service, terminate contracts, report any censurable activity carried out through or the Service to the competent authorities – p. ex. the judicial or administrative authority – whenever the User puts in place or there is a suspicion that he puts in place:

  • violations of the law, regulations and / or the Terms;
  • infringement of the rights of third parties;
  • acts that may prejudice the legitimate interests of Oleificio Al Mulino di Troia Rosario;
  • offenses against Oleificio Al Mulino di Troia Rosario or a third party.



Risultati della traduzione

To be able to place an order you must be over 18 years old.

Orders received become binding for Oleificio Al Mulino di Troia Rosario from the moment you receive confirmation, via e-mail or fax, that the entire order process has been correctly completed: the payment has been authorized and the products are available.

Print the order confirmation received and keep it.

If you do not receive the confirmation e-mail or fax, please contact us at

In the event of any impossibility, even temporary, to fulfill an order received in whole or in part, the Oleificio Al Mulino di Troia Rosario will promptly contact the customer to make the appropriate agreements, given that the customer is recognized the right to request the ‘partial or total cancellation of the forwarded order and the refund of the corresponding amount already paid.

If the customer’s data are incomplete or inaccurate, such as to compromise the correct delivery of the products and / or the regular accounting management of the sale, the Oleificio Al Mulino di Troia Rosario will contact the customer before processing the order, reserving the right not to accept the order itself.



At the Oleificio Al Mulino there is no minimum amount of expenditure.



The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days.

The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods or acquires physical possession of the last good in the event that by necessity we provide for the separate dispatch of the goods purchased with a single order.

To exercise the right of withdrawal, the customer is required to inform us of his decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for the customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

The right of withdrawal applies only to European Consumers.

The withdrawal letter can be sent to: Email: Post office:

Oleificio Al Mulino di Troia Rosario

Piazza Venezia 6

90040 Capaci (PA).


If the customer withdraws from this contract, all payments he has made to us will be refunded.

These refunds will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly agreed otherwise; in any case, he will not have to incur any costs as a consequence of this reimbursement.

The refund may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is the earlier.

Please return the goods or deliver them to us at the following address:

Oleificio Al Mulino di Troia Rosario

Piazza Venezia 6

90040 Capaci (PA).

without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if the customer sends back the goods before the 14-day period has expired.

The return shipping costs are charged to the User.


Decrease in value

The customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The following rules apply to the right of withdrawal:

– the customer who exercises it must be a private individual;

– the law applies to all products sold through the website;

– the product must be intact, complete with all its parts, packaging included;

– all direct costs of returning the products are charged to the customer.


European Dispute Platform.

Pursuant to the European Union Regulation no. 524/2013, it is necessary to inform the Consumer of his right to appeal to the European Dispute Resolution Body, as an alternative to the ordinary courts. Consumers residing in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The



The characteristics of the products are shown in the online catalog, in the respective product sheets, and can be consulted at any time of the choice and purchase decision. The Al Mulino di Troia Rosario oil mill guarantees that the products offered for sale are free from defects and the packaging is intact, not damaged or tampered with. In the event that you find a defect, damage or tampering, please report it to us as soon as possible, in any case within seven days, by sending a registered letter with return receipt.

In any case, with regard to deteriorated or damaged products due to incorrect packaging, the customer can exercise the right of withdrawal in the forms and terms indicated, or can request assistance in replacing the product.

The products offered for sale are guaranteed by the respective manufacturers in accordance with the law.

Oleificio Al Mulino di Troia Rosario provides its distributor warranty in accordance with the law and is not liable for damage caused by the improper use of the products purchased as well as by the incompatibility of the same with allergies, pathologies or other psychophysical conditions of the customer.

Oleificio Al Mulino di Troia Rosario also guarantees that all products offered for sale comply with the Italian and European Union (EU) regulations applicable to them.

For any assistance need you can contact us by e-mail



The prices, published next to each product on sale, include VAT and all other taxes and duties in force. The total amount charged is the sum of the prices of the products purchased (in force and published on the site at the time of the order), in addition to the contribution for delivery costs, if applicable.

Oleificio Al Mulino di Troia Rosario reserves the right to change the prices of the products and the contribution for shipping costs without prior notice, while ensuring that the prices and contributions applied will always be those in effect at the time of the order.


Oleificio Al Mulino di Troia Rosario may offer discounts or special promotions for the purchase of the Products. Such promotions or discounts are always subject to the requirements and terms and conditions set out in the relevant section of

Promotions and offers are always granted at the sole discretion of Oleificio Al Mulino di Troia Rosario.

Repeated or periodic promotions or discounts do not constitute any claim or right that can be enforced by Users in the future.

Depending on the case, discounts and promotions are valid for a certain period of time or while stocks last. Unless otherwise specified, the time limitations of promotions and discounts refer to the time zone of the Oleificio Al Mulino di Troia Rosario headquarters, as indicated in the contact details in this document.



Promotions and discounts can be offered in the form of Coupons.

In case of violation of the conditions applicable to the Vouchers, the Oleificio Al Mulino di Troia Rosario can legitimately refuse to fulfill its contractual obligations and expressly reserves the right to act in the appropriate judicial offices in order to protect its rights and interests.

Any additional or divergent provisions applicable to the use of the Vouchers shown on the relevant information page or on the Voucher itself prevail in any case, regardless of the following provisions.



It is possible to purchase the products and services offered by the Oleificio Al Mulino di Troia Rosario by choosing from the following payment methods:

– PayPal
– Credit Card
– Advanced bank transfer
Cash on delivery (up to euro 100,00)

Credit card/PayPal
PayPal offers a system of online micro payments via credit card, acting as an intermediary between the user and the recipient of the payment.

With more than 100 million accounts worldwide, PayPal offers customers the security that their card details do not come into the possession of the counterpart: their details are entered only once and from that moment it is sufficient to log into their account to make payments.

With PayPal you can pay for your purchases by associating a Visa, Visa Electron and MasterCard credit card (or a prepaid card) to your account, or by using your balance.

Registration is free and fast; you only need an email address which will also be used to notify each transaction performed.

Pay your online purchases with PayPal for free and without sharing your financial information; the seller receives your payment safely and in real time on his PayPal account.

With PayPal your personal information is safe because it never is shared with the seller; your privacy is the priority.

The recipient receives payment immediately; your product can be sent to you or made available immediately.

PayPal protects your purchases… buy with confidence.

This payment method is essential for the purchase of goods or services by users domiciled outside Italy.

Credit Card
We accept credit cards: VISA, Master Card, American Express and Postepay (Poste Italiane’s rechargeable prepaid card). This type of payment is the most modern, simplest and fastest. The precious information transmitted is encrypted with the SSL system, and no one, not even us, can get hold of it.

Bank transfer

Once you have chosen this way of payment, it is necessary to follow this procedure:

  1. the bank transfer must be made within 3 working days from placing the order;
  2. the reason to be reported on the bank transfer must indicate the cod number of the purchased article and a valid phone number;
  3. the transfer must be made in favor of Oleificio Al Mulino di Troia Rosario; bank details:

BANCA DEL FUCINO (Agency of Palermo)

Iban: IT91G0312404600000000006499


  1. After the transfer send a copy of the payment receipt to

Cash on delivery (only for shipments in Italy) for a maximum amount of 100 euros

In case of purchase on delivery, an additional contribution of 5.00 Euros is applied to the total amount of the order. This amount is clearly highlighted when choosing the payment method.

Payment must be made to the courier with cash (exact sum, the possibility of the rest is not foreseen).



The Oleificio Al Mulino di Troia Rosario, which manages the portal, carries out home delivery through various couriers (depending on the weight) that offer the traceability service. Orders placed are processed within 3 working days of their receipt and shipping is guaranteed for the full value of the order.

We remind you that, in case of payment by bank transfer, the products will be shipped only when we will see the crediting of the sums on our bank account and therefore the sending of the bank transfer by the customer cannot be considered order confirmation until the sums are credited to us.

Deliveries in Italy in 3/5 working days

Carriers used: UPS – SDA – Passalacqua & C SRL.

Deliveries to the rest of the world in 10/12 working days

Carriers used: UPS – SDA – Passalacqua & C SRL.

At the time of delivery, users must check the contents of the package and promptly report any anomalies to the contact details indicated in this document or as indicated in the delivery note. Users can refuse to accept the package if it is visibly damaged.

Delivery can take place in the countries or territories specified in the appropriate sections of

The Oleificio Al Mulino di Troia Rosario is not responsible in any way for any delivery errors deriving from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery, if the courier has been charged by the user.

In the event that the goods are not delivered or collected at the time or within the established deadline, they will be returned to Oleificio Al Mulino di Troia Rosario, who will contact the User to schedule a second delivery attempt or agree on further measures.

Unless otherwise specified, any delivery attempt starting from the second will be charged to the User.



By registering and making purchases through the website www. your data is safe. All data is in fact transmitted in a protected form and processed with the utmost respect for the rules on the protection of personal data. Your data is used for the only purpose of completing your orders or, when you authorize us to do so, to communicate news, promotions or other initiatives of your possible interest. We guarantee that Oleificio Al Mulino di Troia Rosario does not disclose your data to other companies or entities that could use them for commercial or promotional actions you do not like. The only external parties who can receive your data are those who collaborate with us in the management of commercial transactions, such as banks, post offices, couriers. Our customer service is always at your disposal to allow you to verify your data, modify or delete them.



For Oleificio Al Mulino di Troia Rosario it is important that its customers are satisfied at all times with their purchases. For this reason, it has made available to you multiple contact details through which you can ask questions or ask for information on everything related to the order and after-sales assistance. Customers can request more information on products and / or orders placed through:

– e-mail contact at;

– telephone contact at the following numbers: 091 8618181 and 333 5994843, from 9.30 to 13.00 and from 15.30 to 19.00.

You can then send an e-mail to an answer will be given to you within 2 working days of receipt.



Our purchase procedure is divided into several phases:

the first step consists in searching through the menu or using the search system for the product or products of interest; once the product or products of interest have been identified, click on the icon representing the cart to add it to the shopping cart; having checked the contents of the cart, you can proceed with the purchase by clicking on the appropriate button Go to checkout; at this point the user will be asked to enter login and password or to register in the case of a user for the first purchase on the site. Once confirmed, confirmation of the shipping address or the introduction of an alternative address, the choice of payment method and finally confirmation of everything will be requested. If you have chosen to pay by credit card, there will be a secure connection directly on the PayPal server. For the advance bank transfer, a screen will be presented with all the information to make the payment by advance bank transfer.



Information relating to products through the Site is provided to the products. However, it is not possible to guarantee the complete absence of errors for which the Oleificio Al Mulino di Troia Rosario cannot be held responsible, except in the case of willful misconduct or gross negligence.

Oleificio Al Mulino di Troia Rosario reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the rights of the Customer right pursuant to these General Conditions and the Consumer Code.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order.



The Oleificio Al Mulino di Troia Rosario oil mill provides “as is” and subject to availability. The use of the Service is at the User’s own risk. Within the maximum limits permitted by law, Oleificio Al Mulino di Troia Rosario expressly excludes the conditions, agreements and guarantees of any kind – whether express, implied, statutory or other, including, by way of example but not limited to, any implicit guarantees of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. No advice or information, whether oral or written, that the User has obtained from Oleificio Al Mulino di Troia Rosario or through the Service will create guarantees not expressly provided for in this document.

Not with standing the foregoing, the Oleificio Al Mulino di Troia Rosario does not guarantee that the content is accurate, reliable or correct; that the Service will be available, in an uninterrupted and secure manner, at any particular time or place; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User’s own risk and the User is solely responsible for any damage to the computer system or mobile device or for the loss of data resulting from such operation. or from the use of the Service by the User.

Oleificio Al Mulino di Troia Rosario does not guarantee, approve, assure or assume responsibility for any product or service advertised or offered by third parties through the Service or any website or service connected via hyperlink. Furthermore, it does not take part or in any way monitor any transaction between Users and third party suppliers of products or services.

The Service may become inaccessible or may not work properly with the User’s browser, device and / or operating system. Oleificio Al Mulino di Troia Rosario cannot be held responsible for any damage, whether perceived or actual, deriving from the content, operation or use of the Service.

Federal laws, some states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users special legal rights. Users may have additional rights which vary from state to state. The limitations and exclusions set forth in this Agreement apply within the limits set by law.



Within the maximum limits permitted by applicable law, in no case Oleificio Al Mulino di Troia Rosario can be held responsible for:

  • any indirect, intentional, collateral, particular, consequential or exemplary damage, including, but not limited to, damage resulting from loss of profits, goodwill, use, data or other intangible losses, arising from or relating to ‘use, or the inability to use the Service;
  • any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or the User account or the information contained therein;
  • any error, lack or inaccuracy in the contents;
  • personal injury or material damage, of any nature, resulting from the access or use of the Service by the User;
  • any unauthorized access to the security servers of Oleificio Al Mulino di Troia Rosario and / or to any personal information stored therein;
  • any interruption or cessation of transmissions to or from the Service;
  • any bugs, viruses, Trojans or similar that may be transmitted to or through the Service;
  • any error or omission in any content or for any loss or damage suffered as a result of the use of any content published, emailed, transmitted or otherwise made available through the Service; and / or
  • the defamatory, offensive or illegal conduct of any User or third parties. In no event Oleificio Al Mulino di Troia Rosario can be held responsible for any request for compensation, proceeding, liability, obligation, damage, loss or cost for an amount greater than that paid by the User to the Oleificio Al Mulino di Troia Rosario during the 12 previous months, or for the duration of this Agreement between Oleificio Al Mulino di Troia Rosario and the User, whichever is shorter.

This section on the limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, strict liability or any other basis, even if Oleificio Al Mulino di Troia Rosario had been advised of the possibility of such damage occurring. Some jurisdictions do not allow the exclusion or limitation of collateral and consequential damages, therefore the above limitations or exclusions may not apply to the User. These Terms give the User specific legal rights and the User may enjoy other rights which vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability provided for in these Terms do not apply beyond the limits provided for by applicable law.



The User undertakes to defend, indemnify and hold Oleificio Al Mulino di Troia Rosario harmless from and against any claim or claim, damage, obligation, loss, liability, charge or debt and expense, including, without limitation, legal fees and expenses. deriving from:

  • the use or access to the Service by the User, including any data or content transmitted or received by the User;
  • the violation of these Terms by the User, including, by way of example but not limited to, any violations by the User of any declaration or guarantee provided by these Terms;
  • the violation by the User of any third party rights, including, but not limited to, any rights relating to privacy or intellectual property;
  • the violation by the User of any law, rule or regulation in force
  • any content sent from the User’s account, including, by way of example but not limited to, misleading, false or inaccurate information and also including the case in which access is made by third parties with the User’s personal username and password or other security measures, if any;
  • the User’s malicious conduct;
  • the violation of any legal provision by the User or its affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees, within the limits permitted by applicable law.

Failure to exercise legal rights or claims deriving from these Terms by the Owner does not constitute a waiver of the same. No waiver can be considered final in relation to a specific right or any other right.



To ensure the best possible level of service, Oleificio Al Mulino di Troia Rosario reserves the right to interrupt the Service for maintenance purposes, system updates or any other changes, giving appropriate notice to Users.

Within the limits of the law, Oleificio Al Mulino di Troia Rosario reserves the right to suspend or completely terminate the Service. In the event of termination of the Service, Oleificio Al Mulino di Troia Rosario will endeavor to ensure that Users can extract their Personal Data and information in accordance with the provisions of the law.

Furthermore, the Service may not be available for reasons beyond the reasonable control of Oleificio Al Mulino di Troia Rosario, such as force majeure (eg strikes, infrastructural malfunctions, blackouts etc.).



Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit or the Service in whole or in part without the prior written consent of Oleificio Al Mulino di Troia Rosario, expressed directly or through a legitimate program of resales.



Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as copyrights, trademarks, patents and models relating to are held exclusively by Oleificio Al Mulino di Troia. and are protected under the laws and international treaties applicable to intellectual property.

All trademarks – word or figurative – and any other distinctive sign, company, service mark, illustration, image or logo that appear in connection with are and remain the exclusive property of Oleificio Al Mulino di Troia Rosario and are protected under the regulations and international treaties applicable to intellectual property.



Oleificio Al Mulino di Troia Rosario reserves the right to change the Terms at any time. In this case it will give appropriate notice of the changes to the Users.

The changes will affect the relationship with the User only for the future.

Continued use of the Service implies the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, he must cease using the Service. Failure to accept the updated Terms may result in the right of each party to withdraw from the Agreement.



The Owner reserves the right to transfer, assign, dispose of, novate or contract out individual or all rights and obligations under these Terms, having regard for the legitimate interests of Users.

The provisions relating to the modification of these Terms apply.

The User is not authorized to assign or transfer their rights and obligations under the Terms without the written consent of Oleificio Al Mulino di Troia Rosario.



All communications relating to the use of must be sent to the addresses indicated in this document.



If any of the provisions of these Terms should be or become null or ineffective under the applicable law, the nullity or ineffectiveness of this provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective.



Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to make it valid, effective and compliant with the original purpose.

These Terms constitute the entire agreement between the User and Oleificio Al Mulino di Troia Rosario with reference to the regulated object and prevail over any other communication, including any previous agreements, between the parties regarding the regulated object.

These Terms will be implemented to the fullest extent permitted by law.



If a provision of these Terms should be or become null, invalid or ineffective, the parties will endeavor to amicably identify a valid and effective provision replacing the null, invalid or ineffective one.

In the event of failure to agree within the aforementioned terms, if permitted or provided for by applicable law, the null, invalid or ineffective provision will be replaced by the applicable legal discipline.

Notwithstanding the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not lead to nullity of the entire Agreement, unless the null, invalid or ineffective provisions under the Agreement are essential or of such importance, that the the parties would not have concluded the contract if they had known that the provision would be invalid, or in cases where the residual provisions would entail an excessive and unacceptable burden for one of the parties.



All sales contracts concluded with Oleificio Al Mulino di Troia Rosario are understood to be finalized in Italy and are subject to Italian law.

Exception for European Consumers

However, regardless of the foregoing, if the User acts as a European Consumer and has habitual residence in a country whose law provides for a higher level of consumer protection, this higher level of protection prevails.



The exclusive competence to know any dispute arising from or in connection with the Terms rests with the judge of the place where Oleificio Al Mulino di Troia Rosario is established, as indicated in the relevant section of this document.

Exception for European Consumers

The foregoing does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway or Iceland.



Amicable settlement of disputes

Users can report any disputes to the Oleificio Al Mulino di Troia Rosario, which will try to resolve them amicably.

Although the right of Users to bring legal action remains unaffected, in the event of disputes relating to the use of or the Service, Users are requested to contact Oleificio Al Mulino di Troia Rosario at the addresses indicated in this document.

The User can address a complaint to the e-mail address of Oleificio Al Mulino di Troia Rosario indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned.

Oleificio Al Mulino di Troia Rosario will process the request without undue delay and within 21 days of receipt.

Consumer dispute resolution platform

The European Commission has introduced an online platform for alternative dispute resolution that favors the out-of-court settlement of disputes relating to and arising from online sales and service contracts.

Therefore, every European Consumer can use this platform to resolve any dispute deriving from contracts concluded online. The European ODR platform is available at the following link: